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Privacy Policy

1.Who We Are

Snug Play is dedicated to providing inclusive, accessible playground solutions for schools, communities, and distributors. Our website address is www.snugplay.co.uk.

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2. What Information We Collect

We collect and process personal data to provide our products, respond to enquiries, and improve our website. The types of data we may collect include:

  • Name

  • Email address

  • Organisation or school name

  • Contact details (phone number, address)

  • Website usage data (via cookies and analytics tools)

  • Any other information you provide via our contact forms or email

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3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide customer support

  • Process orders and manage accounts

  • Send you updates, newsletters, or marketing communications (if you opt in)

  • Improve our website, products, and services

  • Comply with legal obligations

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4. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. We may use third-party analytics providers (such as Google Analytics) to collect standard internet log information and visitor behaviour data in an anonymous form.

You can control or disable cookies through your browser settings.

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5. Sharing Your Data

We do not sell your personal data. We may share your information with trusted third-party service providers (such as payment processors, delivery companies, or marketing platforms) as necessary to operate our business and fulfill your requests. All third parties are required to keep your data secure and use it only for the purposes we specify. We may also disclose your data if required by law or to protect our legal rights.

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6. How We Store and Protect Your Data

Your personal data is stored securely on our systems and with trusted service providers. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

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7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to or restrict certain types of processing

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at info@snugplay.co.uk

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8. Children’s Privacy

Snug Play does not knowingly collect personal data from children under 16. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

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9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website with the effective date.

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10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact: info@snugplay.co.uk

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